A community contacted our office to order a temporary open-top. We negotiated rates, and scheduled the delivery, but the dumpster never arrived. Upon follow-up, we determined the hauler had mistakenly delivered the dumpster to the wrong location. We notified the hauler of the error and re-routed delivery to the community. When the monthly billing arrived the community had been wrongly charged for the hauler’s error.
Our consulting firm was able to help the customer in a number of areas while fulfilling this request for a temporary open-top:
- Customer Service…. We handled all aspects of ordering and scheduling the temporary open-top.
- Cost-Savings…We negotiated pricing for a savings of $217.80.
- Resolution…When the dumpster didn’t arrive, we investigated the situation, found the root of the problem, and arranged for delivery as soon as possible.
- Monthly Invoice Auditing… Our accounting staff found the billing errors and secured a credit of $334.43